Refunds and chargebacks
The guarantee of your products, refunds, your buyers' right of withdrawal and the chargebacks their banks open.
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How to
- Refunds and guaranteeEach product can have a guarantee of 7 to 30 days that you choose when creating it.
- Respond to a chargebackA chargeback is a claim the buyer opens with their bank instead of asking you for a refund.
- Refunds for a withdrawn product or a cancelled sessionThere are two cases in which OnBio returns the money without the buyer asking or you approving it.
- The right of withdrawal by type of productThe law gives the buyer 14 days to withdraw from a distance purchase.
Guides that cover it
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