Reminders and session link
Reviewed on 5 October 2026
On this page
Before each booked session you get reminders with the date, the time in your zone and the link to enter the video call. The same link is always in your area, on the booking.
Join the session from the email
- 1. Open the session reminder.
- 2. Click the video call link in the email.
Join the session from your area
- 1. In My bookings, find the session under Upcoming.
- 2. Click Join from 30 minutes before the start.
What happens next
You enter the video call room. If the session is with another person from the store's team, the room is that person's and the booking says so.
Keep in mind
- The video call opens 30 minutes before the session. If you click Join earlier, the page tells you it is not open yet.
- If you change the session's time, the reminders move with it and the link stays the same.
- If you gave your WhatsApp phone when buying, the reminder also reaches you by WhatsApp, as WhatsApp notices about your purchases explains.
- If the reminders do not arrive, look in the spam folder and check in your area that the booking is still confirmed.
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Open the store from your purchase email and tap “Help” at the bottom of the page.
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