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Chapter 4 of 4

Chapter 4 of 4

Notifications and invoices

The app notifies you when a new lesson opens, when someone replies to you in the community or before a session. In Purchases and invoices you have your subscriptions and the invoice of each order.

Turn on notifications

  1. 1. Accept the notifications the first time the app asks for them.
  2. 2. In Settings, choose in Notifications on this phone which ones you want: New lessons, Replies in the community, Mentions in the chat, Reminders of sessions and events and New access.

Each notification opens its lesson, its purchase or its page. None of them brings offers or advertising.

If they do not arrive

If you see Notifications are off in the settings of the phone., open the system settings and turn on the notifications of OnBio. Notifications only apply to the phone where you choose them.

Your subscriptions

In Settings, tap Purchases and invoices. Each subscription says when it renews or ends. Tap Manage to change the card, pause it or cancel it in the browser.

Your invoices

Each order shows the number of its invoice. Tap Share the invoice to send it as a PDF to your accountant or save it in your files.

The invoice in your company's name

The app shares the invoice as the store issued it. If you need a full invoice in your company's name, with its tax ID and its address, open it from the member area of the store in the browser. There you write the tax details and get the new invoice, which replaces the previous one. From then on the app also shares the new invoice when you ask for it.

Checklist

  • The OnBio app is on your phone with the purchases of all your emails.
  • You know how to pick up where you left off from Continue watching.
  • You have downloaded the lessons you want to watch without network.
  • You have chosen your Notifications on this phone.
  • You know how to Manage a subscription and Share the invoice of an order.

Was this helpful?

Need to talk to someone?

The creator of the store sold you the product. They handle access, changes and refunds for your purchase.

Open the store from your purchase email and tap “Help” at the bottom of the page.

For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support