Chapter 4 of 4
Chapter 4 of 4
Meta's good practices
Instagram and WhatsApp belong to Meta, which watches how their automated messages are used. An account that bothers its followers can lose access to messages or see its reach reduced. OnBio applies the most important rules for you. You only have to use AutoDM with common sense.
Reply only to those who ask
AutoDM only writes to whoever comments one of your words or sends you a message. It never cold-messages your followers. Ask in your post for people to comment the word to get the link, so each message is a reply the person expects.
Say it is automatic
Each reply starts with the notice that it is automatic. Meta asks for it and your followers appreciate it. If someone wants to talk to you, answer yourself from Instagram.
Do not repeat messages
A rule answers the same person only once in 24 hours. If someone comments ten times, they get a single message. Do not create several rules with the same words for the same post, because the person would get several replies.
Look after the data
If you ask for the email, the text has to link your privacy policy with {privacy_url}. The emails you collect go into your contacts with their source. Only write to them if they accepted your emails.
WhatsApp, service only
On WhatsApp, OnBio only sends service notices with templates approved by Meta, to those who accepted them. Do not use WhatsApp for promotions from your personal number with your buyers' phones. Those numbers were given to you to receive their access and their reminders.
If Meta removes a permission
If Meta removes a permission from your account, your rules stop and you get an email. Check your account's notices on Instagram and connect again when they are resolved.
Checklist
- Your Instagram is connected with all its permissions.
- You have an AutoDM rule active on your post.
- The reply sounds like you and carries the right link.
- You ask for the email with the link to your privacy policy, if you ask for it.
- You know where to look at your buyers' WhatsApp notices.
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