My review was not approved
On this page
When the OnBio team does not approve your review, the Review screen says the reason and the team's message. You also receive the email «Review of» your business with the same reason. Find yours here, fix what it says and ask for a new review.
A product is prohibited
- How to recognise it
The review appears as Rejected with «Reason: a product falls into a category of the prohibited products policy.»
- Where to check it
You see it in Review, in the reason and in the team's message, which names the product.
- What to do
Remove or change that product from Products so that it complies with the policy. Then select Ask for a new review. If you believe the product complies, explain it in your reply to the review email.
The information is misleading
- How to recognise it
The review appears as Rejected with «Reason: the store or a product gives misleading information.»
- Where to check it
You see it in Review, where the team's message says which text or which promise causes it.
- What to do
Correct the description, the advertised price or the promise the message names, in Store or in the product. Then select Ask for a new review.
The store has no products
- How to recognise it
The review appears as Rejected with «Reason: the store has no product to review.»
- Where to check it
You see it in Review, in the reason, and in Products, which has none.
- What to do
Create at least one product from Products and select Ask for a new review.
There is another reason
- How to recognise it
The review appears as Rejected with «Reason: there is another reason, explained in the message.»
- Where to check it
You see it in Review, in the Message from the OnBio team.
- What to do
Do what the message asks. If you have doubts, reply to the review email or write to OnBio from OnBio support.
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