Moderation case
On this page
Here you see a case opened about your business, OnBio's decision with its reasons and your appeals. A case can come from a content report, from your refunds and chargebacks or from the security of your payout account.
How to get there
In Moderation, click the case in the list. The link in the decision email also brings you here.
What you can do
- Read the statement of reasons for the decision.
- Answer a question from OnBio during the review.
- Appeal the decision.
- Follow the status of each appeal.
Step by step
Answer a question from OnBio
- 1. Type Your answer and link evidence if you have it.
- 2. Click Send answer.
What happens next
OnBio takes your answer into account when deciding and notifies you by email and in the dashboard when there is a decision. An appeal is reviewed by a different person from the one who decided.
Keep in mind
- You can appeal for 6 months from the decision. Only the owner and admins can appeal.
- You can only answer each question once. The review keeps to its deadline even if you do not answer.
- While your new sales are blocked, your students keep their access.
These roles can open this screen: owner, admin and accounting.
Frequently asked questions
What does the statement of reasons say?
It says which measure is taken, the facts it relies on and the part of the legal texts that applies. It also says that no automated system took the decision and how to appeal it.
Was this helpful?
Need to talk to us?
If you didn't find what you were looking for, write to us. We reply within two working days.