Contact
Reviewed on 5 October 2026
On this page
Here you see a contact's record with their subscription status, their origins, their tags and the products they have access to. Below it you have their history of purchases, consents, emails and flows.
How to get there
In Contacts, click the person's email or name in the list.
What you can do
- See their purchases and how much they have spent.
- See how many of your emails they opened in the last 90 days.
- Add or remove their manual tags.
- Correct their first and last name with Edit name.
- Check each consent they gave or withdrew, with its source and the version of the text.
- See which email tools they are synced with.
- Delete the contact.
Step by step
Add a tag
- 1. Click Add next to their tags.
- 2. Choose the tag from the list.
Delete the contact
- 1. Click Delete contact.
- 2. Click Delete in the dialog.
What happens next
Deleting them removes their record and their email history. Consent records are kept as legal proof.
Keep in mind
- The subscription status is not changed by hand. It changes when the person accepts your emails or unsubscribes. A bounce or a spam complaint also changes it.
- Product tags are added and removed on their own according to access to the product.
These roles can open this screen: owner, admin, content editor and support.
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