Keep a subscription that moved to OnBio
Reviewed on 14 October 2026
On this page
When a store moves to OnBio, your subscription continues at the same price and with the same renewal date. You get an email that tells you whether you have to do anything.
Before you start
- Look in your email for the message of the store about your subscription.
If your card is already on OnBio
- 1. Read in the email the name of your subscription, its price and your next date.
- 2. Wait for that date, which is the one of the first charge on OnBio.
If they ask for your card
- 1. Click the button in the email.
- 2. Check your details on the page and type your card.
- 3. Confirm the payment. Nothing is charged that day.
What happens next
Your access continues without a break and you manage the subscription from My subscriptions in the area of the store. To pause or cancel it, follow see, pause or cancel your subscription.
Keep in mind
- If you do not want to continue, do not add your card. Your access ends on the date of the email and nobody charges you.
- If you get a charge from the previous platform and another from OnBio, write to the store so it cancels the previous one.
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Need to talk to someone?
The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support