Skip to content

Ask for the review before your first sale

Reviewed on 4 October 2026
On this page

The review is the last step of onboarding. The OnBio team looks at your store and your products before you sell, to check that nothing falls into the prohibited products policy and that the information does not mislead the buyer. The review usually takes less than two business days from when you ask for it.

Before you start

  • Complete the first four steps of onboarding.
  • Create at least one product, because the review looks at what you are going to sell.
  • Go over the prohibited products policy, which you accepted in the agreements.

Ask for the review

Open Onboarding in the side menu and select Review, the last step, which says what is missing if you cannot ask for it yet.

Review step of onboarding with the status of the review of the business and the button to ask for it.
  1. 1. Check that the previous steps appear as completed.
  2. 2. Select Ask for the review.

What happens next

The screen says Review in progress with the date you asked for it. While it lasts you can keep changing your store and your products. When the team approves it, you receive the email «… can now sell on OnBio» with the name of your business. From that moment the checkout accepts payments for all your published products.

Keep in mind

  • If the button cannot be selected, the screen says whether onboarding steps are missing or whether you do not have any product yet.
  • The review looks at the store as it is when reviewed. If you add products later, they follow the policy you accepted and OnBio can review them when someone reports them.
  • If the review is not approved, the reason appears on this screen and in an email. My review was not approved explains it.

Frequently asked questions

Can I sell while it is being reviewed?

No. The checkout does not accept payments until the review is approved. Whoever tries to buy sees that the store cannot sell right now. Meanwhile you can prepare your products, your store and the member area.

Was this helpful?

Need to talk to us?

If you didn't find what you were looking for, write to us. We reply within two working days.