AutoDM
On this page
Here are your AutoDM rules. A rule replies privately to anyone who comments a word on your Instagram post and sends them the link to your product. Each row shows its triggers, its replies, its emails, its clicks and its sales.
How to get there
Click Messages in the side menu and open the AutoDM tab. If you have not connected Instagram yet, the screen offers Connect Instagram before you create rules.
What you can do
- Create a new rule.
- Edit, pause, activate or delete a rule.
- See why a rule is paused.
- Compare the sales each rule brings.
Step by step
Pause a rule
- 1. Open the menu on the rule's row.
- 2. Click Pause.
What happens next
A paused rule stops replying until you click Activate. When the pause comes from an Instagram disconnection, the rule replies again once you reconnect the account.
Keep in mind
- You need Instagram connected to create rules.
- Each rule replies only once to the same person within 24 hours. Repeated comments count as duplicates.
- When you delete a rule, the conversations are kept for the metrics.
These roles can open this screen: owner, admin, content editor and support.
Frequently asked questions
Why is a rule paused?
The row says the reason. You may have paused it, the target product may no longer be published or Instagram may have disconnected. In that last case the rule answers again on its own when you connect the account again.
Was this helpful?
Need to talk to us?
If you didn't find what you were looking for, write to us. We reply within two working days.