Change or cancel your plan
Reviewed on 4 October 2026
On this page
You can upgrade, downgrade or cancel your plan whenever you want, with no commitment. An upgrade is charged at once, pro rata. A downgrade or a cancellation waits for the end of the month you already paid.
Upgrade your plan
- 1. Open Plan and find the plan under Change plan.
- 2. Click its button, like «Upgrade to Pro».
- 3. Review the commission of the new plan, the Fee or pro rata, the VAT and the Total today.
- 4. Click the pay button and confirm the payment with your card.
Downgrade or cancel
- 1. Click the button of the lower plan or Cancel the plan.
- 2. Review the limits you would go over with the new plan.
- 3. Tick I understand that I will be above the limits of the new plan if it appears.
- 4. Click Schedule the downgrade or Schedule the cancellation.
What happens next
The upgrade applies as soon as Stripe confirms the payment. The downgrade and the cancellation apply on the date the dialog says, with no charge or refund. Until then you keep your current plan. You get an email when the change applies.
Keep in mind
- Cancelling takes you back to the Starter plan. Your store, your products and your sales stay the same.
- While a downgrade is scheduled, you can cancel it with Cancel the change.
- Staying above a limit after a downgrade does not block anything.
- Each change stays in the History and each charge of the fee in Invoices.
- Only the owner or the administration can change the plan.
Was this helpful?
Need to talk to us?
If you didn't find what you were looking for, write to us. We reply within two working days.