Messages
On this page
Here you see the WhatsApp notices OnBio sends to your buyers on your behalf. They are service messages: access after a purchase, a booking reminder and a failed payment notice. Each row shows the template, the number, the status, the order and the date.
How to get there
Click Messages in the side menu. The WhatsApp tab opens first.
What you can do
- See the status of each notice, from sent to read.
- Check why a notice was not sent.
- Go to your Instagram rules in AutoDM.
What happens next
Each notice moves through sent, delivered and read as WhatsApp confirms it. A notice that was not sent explains why, for example that the buyer unsubscribed or that the booking time changed.
Keep in mind
- OnBio only sends WhatsApp messages to buyers who accepted them at the checkout of the order and gave their phone number.
- Each notice goes in the language the buyer paid in, Spanish or English.
- The notices go out from OnBio's WhatsApp Business number, with service templates approved by Meta. No promotional messages are sent.
- A booking reminder goes out 24 hours and 1 hour before, with the time in the buyer's time zone.
- If the buyer replies BAJA or STOP, they stop receiving notices and get a confirmation.
These roles can open this screen: owner, admin, content editor and support.
Frequently asked questions
Why does a notice appear as failed?
The row says the reason WhatsApp gives, for example that the number has no WhatsApp. OnBio does not retry it by WhatsApp. The buyer always gets the same notice by email.
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