The team invitation does not work
On this page
You received an invitation to join the team of a business on OnBio and, when you open the link, the page does not let you accept it. Check these causes in order, from the most frequent to the least frequent. Each one says how to recognise it, where it shows and what to do.
The invitation was sent again
- How to recognise it
The page says We could not find this invitation and Check the link in the email or ask whoever invited you to send it again. Each resend creates a new link and cancels the previous one, so the email you opened no longer works.
- Where to check it
You see it on the invitation page, when you open the link.
- What to do
Find the last invitation email you received and open its link. If you cannot find it, ask whoever invited you to click Resend on your row in Members.
The link is incomplete
- How to recognise it
The page also says We could not find this invitation. It happens when the link was copied in part or split across two lines when the email was forwarded.
- Where to check it
You see it on the same invitation page, with the address in the browser shorter than the one in the email.
- What to do
Open the link by clicking the button in the email, instead of copying it. If it does not work, ask for a resend.
The invitation expired or was revoked
- How to recognise it
The page says that the invitation expired or was revoked, with its date. Each invitation expires after 7 days. Whoever invites can also revoke it earlier.
- Where to check it
You see it on the invitation page. Whoever invites sees it on the person's row in Team.
- What to do
Ask whoever invited you to click Resend, which sends you a new link with another 7 days. Invite your team explains it.
You signed in with another email
- How to recognise it
The page warns you that the invitation is for another email. The invitation works only for the email it was sent to.
- Where to check it
You see it on the invitation page, with your session open with another account.
- What to do
Sign out and sign in with the email of the invitation, or create your account with it. If you want to use another email, ask whoever invited you for a new invitation to that email.
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