Inbox
On this page
In Inbox you have in one place what your clients expect from you: your bookings of the next seven days, the open support conversations and what someone reported in your communities.
How to get there
Tap Inbox on the bottom bar of the app. It opens on the first tab your role can see.
What you can do
- See your Bookings by day, with the time, the client and the video call.
- Answer in Support the open conversations.
- Review in Moderation the reported posts and messages.
Step by step
Review the day
- 1. Tap Inbox on the bottom bar.
- 2. Look at today's bookings in Bookings and move to Support to see who waits for an answer.
Bookings
In Bookings tap Reschedule to choose another free time or Cancel to type the message the client gets. Only confirmed sessions that have not started yet are moved.
Support
In Support tap a conversation to read it. From it you answer with a saved reply you can change before sending.
Moderation
In Moderation you hide a reported post, delete a chat message or mute its author. What you hide or delete leaves the list.
What happens next
Each tab shows how many things it has pending. When you come back from a conversation, the list reads again with what you answered.
Keep in mind
- You only see the tabs your role allows. A person of the support team sees the bookings and the support inbox.
- Pull the list down to read it again.
- The times show in the time zone of your business.
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