I cannot get the certificate
The course has a certificate, but the button to get it does not show or, when you issue it, a notice appears. Check these causes in order, from the most frequent to the least frequent. Each one says how to recognise it, where it shows and what to do.
You still have lessons to complete
- How to recognise it
The course says Complete every lesson to get the certificate. The certificate opens when you finish every lesson. A lesson counts as finished when you mark it as completed.
- Where to check it
You see it on the page of the course in your area, with the progress of the course as a percentage.
- What to do
Open the lessons without the completed mark, finish them and mark them. The percentage reaches 100% and Get the certificate shows.
You still have quizzes to pass
- How to recognise it
The course says You still need to pass these quizzes: and names them below. Some courses ask for a minimum score in their quizzes to give the certificate.
- Where to check it
You see it on the same page of the course in your area, with the list of pending quizzes.
- What to do
Open each quiz of the list and repeat it with Try again until you reach the score the course asks for. Your best score counts, as quizzes and certificates explains.
We could not issue the certificate
- How to recognise it
When you click Issue the certificate, We could not issue the certificate. Try again. appears. You met everything the course asks for. What failed is the generation of the certificate at that moment.
- Where to check it
You see it in the Your name on the certificate window of the course in your area, below the Full name field.
- What to do
Wait a few minutes and click Issue the certificate again. The name you typed is not saved yet, so you can check it. If the notice comes back, write to the store from My questions.
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The creator of the store sold you the product. They handle access, changes and refunds for your purchase.
Open the store from your purchase email and tap “Help” at the bottom of the page.
For a charge you don't recognise, buyer protection or your data, write to OnBio. Write to support