I have been suspended as an affiliate
Check these causes in order, from the most frequent to the least frequent. Each one says how to recognise it, where it shows and what to do.
The store paused your participation
- How to recognise it
Your panel says Your participation is paused. Your links don't generate new commissions while it lasts. and you got an email from the store.
- Where to check it
You see it in your affiliate program, at the top of the panel.
- What to do
Write to the store to find out why, for example a way of promoting that its terms do not allow. Your commissions from before the pause are still paid.
You broke the program terms
- How to recognise it
The suspension email cites the program terms, such as spam, advertising with its brand or buying with your own link.
- Where to check it
You see it in the terms you accepted, which your affiliate program links.
- What to do
Review the terms and reply to the store if you think it is a mistake. The store decides whether to lift the pause.
The program has closed
- How to recognise it
The program page says This store doesn't have its affiliate program open.
- Where to check it
You see it on the store's program page, instead of the form to join.
- What to do
If the store closes its program, your links stop generating new commissions. Pending commissions follow their course and are paid when released.
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